Before using Digital Centric website/service, make sure that you have gone through our Universal Terms of Use (“TOU). The services and products mentioned within can only be accessed upon complying to the terms of use (“TOU) and are in addition to (not in lieu of) any specific terms and policies that apply to the Products or Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. Hence the collection of specific policies and terms and the TOU are known collectively as the “Agreement”.
While accessing ‘Digital Centric’, you are allowed to make use of the site and its content (as mentioned below) for purchasing and evaluating the services offered. Besides the aforementioned, the user is not allowed to distribute, download, retain, use, or publicize any unauthorized information related to the website.
Digital Centric holds exclusive rights for the content available on the website, as well as the newsletters provided.
Digital Centric may also contain website links of other websites that are not managed and maintained by us.
Digital Centric does not take any responsibility for any viruses or damages to computers while the user browses our website.
As a visitor, you should be at least 18 years old, to place order, access, or make use of ‘Digital Centric’ website, its products, or services.
The terms of use of ‘Digital Centric’ are frequently changed and amended from time to time. Digital Centric can delete or change any information they deem necessary. We will inform visitors of our websites about the changes and updates to its policies. It is up to the precision of ‘Digital Centric’ to modify or change terms any time they deem necessary. We may alter or modify the policy, without prior notice, and as a visitor, you have to accept and follow the referenced policies and guidelines. However, if you do not comply or agree with the changes to the policy, you must terminate your account with Digital Centric within 14 days.
Digital Centric reserves the right to terminate, reject, or cancel your order for any service provided by us, without prior notice. As a client, you must comply that Digital Centric will not be held responsible for termination, rejection, or cancelation of the order. Digital Centric will refund your prepaid amount in case of termination, rejection, or cancelation, other than non-performance or breach of contract.
www.digitalcentric.ie ensures 100% customer satisfaction on all our services therefore you are requested to notify us within the first 7 days of placing your order, Shipment received that are damaged, incomplete or having design errors clients are requested to email a picture of the items received to their allotted project manager or reach out to our support team directly within 3 days of receiving their orders. No refund request will be entertained after the above-mentioned time, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
Digital Centric.ie safeguards 100% satisfaction of the customer with our infinite Revision Policy (free) which allows you to improve on your initial design brief for free via the guidance provided by our account manager.
In case you want a refund, you have not published or used the designs throughout the Internet. If you are not satisfied with Digital Centric.ie. design services, you can contact us within five days to claim the refund. But if Digital Centric does not receive a refund request within the first five days of the initial delivery of designs, it will be assumed by both the parties that the initial designs provided to you were satisfactory.
In the case of Combo / Special packages, a similar refund will be applicable as on single packages. A proof or receipt of the purchase of our services will be required to complete the process of return.
The following are some of the points related to cancelation or rejection of refund policy.
Furthermore, also note:
Acceptance of such refund shall constitute the Customer's sole and exclusive remedy concerning such Basic Samples. Should the Customer receive such a refund, the Customer acknowledges that it will have no right (express or implied) to use any Sample or other work product, content, or media, nor any ownership interest in or to the same.
To claim your refund, you must do the following:
Revision cycles generally consist of unlimited additional compositions that incorporate changes you request in a Revision Brief. The purpose of the revision process is to create Responses that move your project forward in the specific direction you have determined. You may request significant changes in the first and second cycles, and the Responses generated might be quite different from the original composition you selected. By the third revision request, your requests shall be modifications of the current composition only. Revision requests that depart from the then-current composition will be honored and completed on time, however; Digital Centric reserves the right to charge €50 for each such Revision. No revision work, which requires payment, will be started without your authorization.
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to date and time of design order delivered to the client's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to date and time of design order delivered to the client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just €100 extra! For further assistance, contact us at 24-Hour Customer Support Centre.
YOU agree that Digital Centric is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "[email protected] digitalcentric.ie" or/and any toll-free number that is not mentioned on our website. Digital Centric should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our domain name or/and via toll-free number i.e. already mentioned on Digital Centric Website.
Digital Centric reserves the right to archive your order for any service provided by us, Project can only be left without communication for 60 days after which without prior notice the work done would be archived and scrapped. As a client, you must comply that Digital Centric will not be held responsible for termination, rejection, or cancelation of the order. Digital Centric has all the rights to request a project activation fee up to 20% of the total project cost, in case of termination, rejection, or cancelation clients are requested to reach out to their assigned account managers for the reactivation.
User Data Any information that relates to the data of the user including customer address, telephone number, credit card information, or any number plate or account data, we are liable to protect under The General Data Protection Regulation (GDPR).
Customer Content Digital Centric takes care of customer data and ensures that we do not misuse use it. We believe customer is our asset and thus, we aim to fully protect their rights complying with The General Data Protection Regulation (GDPR).
Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third party terms are subject to change at such third party’s discretion.