Transparent Terms and Conditions

1. GENERAL ACCEPTANCE OF TERMS

Before using Digital Centric website/service, make sure that you have gone through our Universal Terms of Use (“TOU). The services and products mentioned within can only be accessed upon complying to the terms of use (“TOU) and are in addition to (not in lieu of) any specific terms and policies that apply to the Products or Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. Hence the collection of specific policies and terms and the TOU are known collectively as the “Agreement”.

2. Accessing the Website

While accessing ‘Digital Centric’, you are allowed to make use of the site and its content (as mentioned below) for purchasing and evaluating the services offered. Besides the aforementioned, the user is not allowed to distribute, download, retain, use, or publicize any unauthorized information related to the website.

Intellectual Property Rights

Digital Centric holds exclusive rights for the content available on the website, as well as the newsletters provided.

External relationship and links

Digital Centric may also contain website links of other websites that are not managed and maintained by us.

Liability and Responsibility

Digital Centric does not take any responsibility for any viruses or damages to computers while the user browses our website.

Minimum Age Criteria

As a visitor, you should be at least 18 years old, to place order, access, or make use of ‘Digital Centric’ website, its products, or services.

Changes and Amendment

The terms of use of ‘Digital Centric’ are frequently changed and amended from time to time. Digital Centric can delete or change any information they deem necessary. We will inform visitors of our websites about the changes and updates to its policies. It is up to the precision of ‘Digital Centric’ to modify or change terms any time they deem necessary. We may alter or modify the policy, without prior notice, and as a visitor, you have to accept and follow the referenced policies and guidelines. However, if you do not comply or agree with the changes to the policy, you must terminate your account with Digital Centric within 14 days.

3. Termination and Cancellation

Digital Centric reserves the right to terminate, reject, or cancel your order for any service provided by us, without prior notice. As a client, you must comply that Digital Centric will not be held responsible for termination, rejection, or cancelation of the order. Digital Centric will refund your prepaid amount in case of termination, rejection, or cancelation, other than non-performance or breach of contract.

Merchandise Refund Requests

www.digitalcentric.ie ensures 100% customer satisfaction on all our services therefore you are requested to notify us within the first 7 days of placing your order, Shipment received that are damaged, incomplete or having design errors clients are requested to email a picture of the items received to their allotted project manager or reach out to our support team directly within 3 days of receiving their orders. No refund request will be entertained after the above-mentioned time, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

4. Refund Policy:

Digital Centric.ie safeguards 100% satisfaction of the customer with our infinite Revision Policy (free) which allows you to improve on your initial design brief for free via the guidance provided by our account manager.

In case you want a refund, you have not published or used the designs throughout the Internet. If you are not satisfied with Digital Centric.ie. design services, you can contact us within five days to claim the refund. But if Digital Centric does not receive a refund request within the first five days of the initial delivery of designs, it will be assumed by both the parties that the initial designs provided to you were satisfactory.

In the case of Combo / Special packages, a similar refund will be applicable as on single packages. A proof or receipt of the purchase of our services will be required to complete the process of return.

All refund requests will be fulfilled as per the following arrangement:

• You will be eligible for a total refund in case your refund request is made before the delivery of an order (less 10% processing and service fee).
• You will be eligible for a 66% refund in case your refund request is made within 48 hours of initial delivery of design (less 10% processing and service fee).
• You will be eligible for a 33% refund in case your refund request is made between 48-120 hours of initial delivery of design (less 10% processing and service fee).
• You will not be eligible for any refund whatsoever if your refund request is made after 120 hours of initial delivery of design (less 10% processing and service fee). But since customer satisfaction is our number one priority, feel free to contact us, if you are facing any issue.
• You can communicate with our support staff to claim the refund requests.
• Digital Centric reserves the right to approve or disapprove any individual requests for refund upon the user agreement violation.

Rejection to Refund Policy

The following are some of the points related to cancelation or rejection of refund policy.

• Selecting a Combo package
• Irrelevant reasons for cancelations
• Not contacting the company for more than 2 weeks
• Approval of primary design
• Violation of company’s policies (any one or more)
• Approaching other designer or company for the same project
• Missing information in the creative brief
• Demand to change the overall design
• Expiration of ‘refund request’ timespan
• ‘Disagreement with partner’ or ‘change of mind’ or anything not related to the services provided by Digital Centric.
• In case of subscription of a service bundle, if a customer is dissatisfied with one service within the bundle, the refund will not be provided for the entire bundle but only that service within
• Once the final files are delivered, the customer will not be liable for the refund
• Revision and refund, will not be applicable on free items
• No refund will be processed to the customer after 120 hours for the website and the logo, from the date of purchase.
• After the approval of website design, the website is sent for development, thus, refunds will not be entertained once the process starts.

Refund Policy related to Logo

• No refunds will be issued for 24-hour rush charges and 24-hour design fees. They are non-refundable under any conditions whatsoever.
• The customer will get the refund amount within the next 7 working days, upon the approval of the funds.
• No refunds will be entertained to the customers who are inactive for 45 days. However, in case of a personal issue, the customer can inform us via email and tell us to hold the project. In case a customer remains inactive for more than 60 days, then an extra caution fee of €115 will be paid by the customer for the project to restart.
• No refund compliance will be applicable if the creative brief has missing information or not completed professionally, yet the customer is not satisfied.

Refund Policy Related to Website

• We may initiate a partly refund a deposit for any unused time if the work is not complete but some of it has been implemented.
• No refund compliance will be applicable if the creative brief has missing information or not completed professionally, yet the customer is not satisfied.
• No refund will be catered if you have already approved or confirmed the acceptance of design and we have moved to the development stage.
• No refund will be catered if the website has been made live upon request of the customer, thus files are uploaded on a web server.
• Product or Services such as Downloadable Software, Domain Name Registration, and Web Hosting will not cater any refund
• Failure to communicate with us for more than 45 days, no refunds will be made unless at the discretion of the management of Digital Centric.ie.
• We will not issue any refunds whatsoever, if the company for whom the design was being made changes its name or closes down, or alters its designs.
• We will not issue a refund if “Special Offer” does not meet with our standard packages, as per advertisement
• No refund will be initiated if the final delivery is taken.
• Whether website or design development, any refund requests will be handled on a case to case and the basis of fairness.

Refund Policy for Mobile Application:

• Digital Centric will only issue refunds after going through methodological analysis. If the mobile application is found to be faulty, we reserve right to fix the issue first. Also, Digital Centric will not fulfil the requests of wholesale changes. Some of the things that may come into practice include compliance considerations, the analysis and determination of the client’s right to refund, and the nature of complaint filed by the customer.
• No refunds will be issued on behalf of Digital Centric, if the design is altered, renamed, or shuts down. Also, if our “Special Offer” do not match our standard packages according to the advertisement, no refunds will be issued. Once the final delivery is taken, refunds will not be initiated.

Refund Policy Related to Explainer Video:

• In case we have not delivered work on the scheduled time or not delivered at all, a refund will be processed.
• A refund will not take place if the video content order will be put into production, and the customer sends in a filled questionnaire form after the process has been initiated. Digital Centric.io reserves the right to hold the project if a customer sends an incomplete questionnaire form.
• The customer will not get any refund whatsoever, if the video is uploaded on the webserver, upon the request of the customer.
• Once the script is finalized or after 3 revisions, the customer will not be liable to get a refund
• Promo prices will not comprise of any refund whatsoever
• No refund will be processed if the deadline is not met due to the delay of the customer
• Once you get the refund, you will lose the rights to the design and thus, no version of the design/video will no be uploaded by the customer.

Furthermore, also note:

• Despite having rights to the design, the client will neither have any right whether indirectly or directly to make use of media, response, content, or work product nor will have any interest in ownership or the same.

Acceptance of such refund shall constitute the Customer's sole and exclusive remedy concerning such Basic Samples. Should the Customer receive such a refund, the Customer acknowledges that it will have no right (express or implied) to use any Sample or other work product, content, or media, nor any ownership interest in or to the same.

How to Claim Refund

To claim your refund, you must do the following:

• Dial our Toll-free number: +353 1 582 0776
• Live Chat
• Contact us via email: [email protected]

5. Revision Cycles:

Revision cycles generally consist of unlimited additional compositions that incorporate changes you request in a Revision Brief. The purpose of the revision process is to create Responses that move your project forward in the specific direction you have determined. You may request significant changes in the first and second cycles, and the Responses generated might be quite different from the original composition you selected. By the third revision request, your requests shall be modifications of the current composition only. Revision requests that depart from the then-current composition will be honored and completed on time, however; Digital Centric reserves the right to charge €50 for each such Revision. No revision work, which requires payment, will be started without your authorization.

6. Delivery Policy

All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to date and time of design order delivered to the client's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to date and time of design order delivered to the client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just €100 extra! For further assistance, contact us at 24-Hour Customer Support Centre.

7. Customer Support

• We offer 24-Hour Customer Support to address your queries and questions.
• You can contact us at any time and we guarantee to respond immediately.

8. Communication policy

YOU agree that Digital Centric is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "[email protected] digitalcentric.ie" or/and any toll-free number that is not mentioned on our website. Digital Centric should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our domain name or/and via toll-free number i.e. already mentioned on Digital Centric Website.

9. Reactivation Of Archived Projects.

Digital Centric reserves the right to archive your order for any service provided by us, Project can only be left without communication for 60 days after which without prior notice the work done would be archived and scrapped. As a client, you must comply that Digital Centric will not be held responsible for termination, rejection, or cancelation of the order. Digital Centric has all the rights to request a project activation fee up to 20% of the total project cost, in case of termination, rejection, or cancelation clients are requested to reach out to their assigned account managers for the reactivation.

10. GDPR

User Data Any information that relates to the data of the user including customer address, telephone number, credit card information, or any number plate or account data, we are liable to protect under The General Data Protection Regulation (GDPR).

Customer Content Digital Centric takes care of customer data and ensures that we do not misuse use it. We believe customer is our asset and thus, we aim to fully protect their rights complying with The General Data Protection Regulation (GDPR).

Third Party Terms of Use

Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third party terms are subject to change at such third party’s discretion.